Hapag-Lloyd to roll out Inmarsat NexusWave across global fleet

Hapag-Lloyd will deploy Inmarsat’s NexusWave connectivity platform across its global fleet following successful onboard trials.

The rollout supports the carrier’s Strategy 2030 and broader digitalisation plans.

Hapag-Lloyd has worked with Inmarsat for nearly 25 years. The company began testing NexusWave in 2024 as it looked for a future-ready connectivity solution.

The trials focused on operational performance, cybersecurity, application reliability and crew welfare.

Crew members also reported a consistent, “home-like” internet experience with reliable global coverage.

NexusWave combines Ka-band, low Earth orbit (LEO), LTE and L-band networks into a single managed service. The platform delivers high-speed connectivity, unlimited data and secure communications across the fleet.

The system will support real-time collaboration, remote IT management, data-intensive applications and vessel performance monitoring.

The agreement also includes Inmarsat’s Premium Care Programme, which provides 24/7 technical support and maintenance services at more than 80 ports worldwide.

Hapag-Lloyd said the new platform will strengthen customer service, improve operational efficiency and support its sustainability goals.

Donya Amer, Chief Information Officer and Chief Human Resources Officer at Hapag-Lloyd, said NexusWave provides a secure, resilient and scalable platform that supports the company’s long-term digital ambitions while improving connectivity for seafarers.

Gert-Jan Panken, Vice President and General Manager of Inmarsat Maritime, said the agreement reflects the growing importance of connectivity as critical business infrastructure for the maritime industry.

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